Refund policy
Refund & Return Policy
At Furbuddie, we want you and your pet to be happy with every purchase. Please read our policy carefully before placing an order.
What we cover: We accept refund or replacement requests for the following reasons:
- Item arrived damaged or defective
- Wrong item received
- Item never arrived (after the estimated delivery window)
What we don't cover:
- Change of mind or accidental orders
- Incorrect size or color chosen by the customer
- Items that have been used or tampered with
How to claim:
- Contact us within 15 days of receiving your order at furbuddie1@gmail.com
- Include your order number and clear photos of the damaged/wrong item
- We will review your claim within 3–5 business days and respond with a resolution
Resolution options: Depending on the situation, we will offer either a full refund to your original payment method or a replacement item sent at no extra cost.
Shipping returns: Due to the nature of our supply chain, we do not require items to be returned. You keep the item — we'll sort out the refund or replacement.
Delivery delays: Delivery times vary between 7–30 business days depending on your location. If your order hasn't arrived after 45 days, please contact us and we'll investigate immediately.